Pro2Serve is an Equal Opportunity Employer (Minorities/Females/Disabled/Veterans).  To read more about this, view the EEO is the Law poster and this EEO is the Law Poster Supplement

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Help Desk Support
Job Code:2022-P2S-027
Location:Oak Ridge, TN
Division:Corporate Administration - 1.1.1
Duration:Direct Hire

Job Responsibilities:

Position:   Helpdesk Support                                                          

Division:   Corporate

Duration:  Direct Hire

Location:  Oak Ridge, TN


Company Description: 

Professional Project Services Inc. has upcoming opportunity for Helpdesk Support (Direct Hire) position at our office in Oak Ridge, TN.  Please submit resumes via the web page link below.  


Professional Project Services, Inc. (Pro2Serve®) is a nationally-recognized technical and engineering services firm dedicated to providing critical infrastructure engineering services in support of our Nation’s security. Using a disciplined systems engineering approach that is supported by an innovative software toolset, Pro2Serve provides solutions to improve the effectiveness and efficiency of our government and private clients. We support the defense, energy, and science markets through responsive, cost-effective execution of critical security, facilities and infrastructure, nuclear defense and nonproliferation, and environmental projects.


Job Description

  • Provide exceptional customer service in person, via phone, and email, as appropriate.
  • Resolve help desk issues, including remote troubleshooting hardware and software issues.
  • Perform user administration duties.
  • Support internal company computer systems and network components.
  • Install and maintain software and hardware for company systems and networks.
  • Maintain integrity of computer and network systems.
  • Document system and software changes.
  • Provide off-hours support as required.
  • Perform other information technology duties as assigned.
  • Strong communication, verbal and written skills.
  • Passion and commitment to provide the highest level of professionalism to the organization.
  • Windows Systems administrations skills with Windows Server and Active Directory.
  • Experience troubleshooting and operational skills with Microsoft Exchange.
  • Experience troubleshooting and operational skills with Microsoft Windows 10/11.
  • Experience troubleshooting and operational skills with Microsoft Office.
  • Experience with remote desktop support.
  • Advanced printer/peripheral device troubleshooting.
  • Entry level knowledge of TCP/IP, DNS, and DHCP.
  • Enjoys working in a collaborative team environment.
  • Curiosity and willingness to learn new skills.
  • Ability to perform multiple tasks concurrently and respond to emergency situations effectively.


Job Requirements

A.S. degree in Computer Science or Information Technology. (desired)

0-2 years of end-user and phone support within an enterprise network environment.

Experience and comfort working in a fast-paced and challenging environment.

CompTia A+, Network+, Security+, CCNA, or Microsoft Certifications. (desired)



Direct Hire


Federal Government Clearance:

This position may require the ability to obtain a government clearance. This position may require reviews and test for absence of any illegal drugs along with a background investigation by the Federal government in order to obtain an access authorization prior to employment, and may require subsequent reinvestigations may be required.


EEO Employer:

Affirmative Action Employer—M/F/Vet/Disab/LGBT



Pro2Serve’s benefits package was carefully designed to meet the needs of our employees and their families.


These benefits include:

  • Major Medical Plan with Prescription Card, Dental Plan, Vision, and Disability Insurance
  • Retirement Plan 401(k)
  • Employee Stock Ownership Program (ESOP)
  • Comprehensive Leave
  • Holidays



Pay Rate:
Please submit salary or hourly rate requirements along with resume or in a cover letter.


Job location:

Oak Ridge, TN area

Please submit resumes via the web page link.


If you meet the above requirements/qualifications, please click the Apply Now button to submit your resume to be considered for this position, as well as added to our national database.  We look forward to talking with candidates who have the requisite skills and experience level.