Position: Service Desk Specialist
Division: National Security Division
Duration: Direct Hire
Location: Livermore, CA
Company Description:
Professional Project Services Inc. has upcoming opportunity for a Service Desk Specialist (Direct Hire) position at our offices in Livermore, CA. Please submit resumes via the web page link below.
Professional Project Services, Inc. (Pro2Serve®) is a nationally-recognized technical and engineering services firm dedicated to providing critical infrastructure engineering services in support of our Nation’s security. Using a disciplined systems engineering approach that is supported by an innovative software toolset, Pro2Serve provides solutions to improve the effectiveness and efficiency of our government and private clients. We support the defense,energy, and science markets through responsive, cost-effective execution of critical security, facilities and infrastructure, nuclear defense and nonproliferation, and environmental projects.
Job Description:
This position is located at the Lawrence Livermore National Laboratory.
The S&P Service Desk Specialist (Tier 1 Support) serves as the first point of contact between S&P support and the customer.Responsible for answering questions and resolving S&P system problems for S&P customers. Operating within the Information Technology Infrastructure Library (ITIL) incident management process, the service desk specialist manages all incidents- emergency support, routine support, and service requests.
Responsibilities include:
Job Requirements:
Desired Skills:
Duration:Direct Hire
Federal Government Clearance:
This position may require the ability to obtain a government clearance. This position may require reviews and test for absence of any illegal drugs along with a background investigation by the Federal government in order to obtain an access authorization prior to employment, and may require subsequent reinvestigations may be required.
EEO Employer:
Affirmative Action Employer—M/F/Vet/Disab/LGBT
Benefits:
Pro2Serve’sbenefits package was carefully designed to meet the needs of our employees and their families.
These benefits include:
Pay Rate:Please submit salary or hourly rate requirements along with resume or in a cover letter.
Job location:
Livermore, CA area
Please submit resumes via the web page link.
If you meet the above requirements/qualifications, please click the Apply Now button to submit your resume to be considered for this position, as well as added to our national database. We look forward to talking with candidates who have the requisite skills and experience level.